Shipping policy

At Wish Wand, we work hard to process and ship your order as quickly as possible.

Processing Time
Orders are typically processed within 7 business days after payment is confirmed. Processing times may be longer during holidays, promotions, or periods of high demand.

Shipping Estimates
Shipping times shown on our website or at checkout are estimated only and are not guaranteed. Actual delivery times may vary depending on destination, carrier delays, customs processing, weather, or other factors outside our control.

Customer Address Responsibility
Customers are responsible for entering a complete and accurate shipping address at checkout. Wish Wand is not responsible for orders shipped to an incorrect address provided by the customer.

Delivered Packages
Once a package is marked as delivered by the carrier, Wish Wand is not responsible for lost, stolen, or misplaced packages. Customers should contact the carrier directly for delivery issues after confirmed delivery.

Returned or Undeliverable Orders
If a package is returned due to an incorrect address, failed delivery attempts, or refusal to accept delivery, the customer may be responsible for any reshipping fees.

Customs, Duties, and Taxes
Customers are responsible for any customs duties, import taxes, VAT, or additional delivery fees charged by their country or local authorities.

Shipping Delays
Wish Wand is not liable for delays caused by carriers, customs, weather, labor issues, or events outside our control.